Customer Service
Customer Service Policy
The mission of WeightLossFatLoss.com is to provide accurate information, and to offer services and programs that the public desires.
In fulfilling this mission we strive to act as the most convenient point of access for the needed materials and information.
We hope at all times to provide excellence in customer service.
Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.
The following elements are emphasized in providing public service:
1. Our providers will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of the user will be the key to all interactions. Providers will try to be flexible in meeting our viewer’s needs. Whenever possible, judgment calls will be made in the viewer’s favor.
3. Our skilled providers will use their knowledge of our resources to fulfill requests in a timely manner and present alternatives when requests cannot be met immediately.
4. Our rules and procedures exist to make our resources available on an equitable basis. If anyone has a question about why we have a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor or the director of our website.
5. Our ultimate goal is to meet our viewers’ expectations for service, while meeting our business mission. Any comments are welcome regarding how well those expectations are being met.
Ethics:
Our viewers deserve equal consideration and dignity for their requests, and our providers will seek to carry out this mission in a way that provides optimum service to all.
Our providers recognize the confidentiality rights of our viewers. As a result, our providers will not reveal the identity of people using our materials to a third party without permission.
Members will respond to inquiries with the best factual information available. In particular, our providers may direct viewers to sources of information that may serve their purposes.
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